24/7/365 Worldwide Assistance

Global mobility is on the rise.

With over 2 billion travelers taking planes, trains, and hotels every year, GMMI supports our clients and their customers around the world with comprehensive assistance solutions. We help travelers navigate unfamiliar territory when they fall ill or in need of assistance away from their home country. The need for assistance can span from a minor disruption to a major health crisis, and we are here to guide members every step of the way - from sickness to health, distress to relief. Anytime, anywhere.

Our assistance services support leisure and business travelers, expats, volunteers or students with expert help whenever and wherever they may be. Our talented staff is as diverse as the clients who we represent. We are from every corner of the globe. With the diversity of over 25 languages in-house, assistance services are often delivered in the customer’s native language by our own staff. The most compassionate, caring, dedicated, and innovative team members interface with our clients’ patients and travelers alike. We embrace new technology, strive to deliver innovation in our services, and celebrate out-of-the box thinking to solve the simplest to the most complex [medical, travel, assistance, security] problems. We are dedicated to a high standard of care at every level of the service spectrum, filled with empathy and professionalism to ensure the satisfactory delivery of a complete suite of services that include:

• Medical Referrals Eligibility
• Verification & Submission of
• Verification of Benefits (VOB) to providers
• Reserve Setting / Cost Estimates
• Medical Case Management
• Medical Reports
• Policy Administration Support
• Travel Related Services, such as
• hotel and flight arrangements
• Ground Ambulance Services
• Medical Escort Services
• Air Evacuations
• Repatriation of Mortal Remains
• Facilitation of Financial & Legal Services
• Lost Luggage
• Lost Passport

To see the complete suite of Travel Assistance services, click here.